UKGC suspends UK licence for EveryMatrix following a review of the company’s customer interaction framework
The UK Gambling Commission has announced that, as of 5th September 2019, it has suspended the UK B2C licence for EveryMatrix following a review of compliance activity including examination of its customer interaction framework.
EveryMatrix has informed it's customers via it's website that "until further notice, EveryMatrix Software Ltd. cannot accept any further gambling activity from players from Great Britain.
The text announcements from both UKGC and EveryMatrix are included below:
The Gambling Commission has instigated a review under s116 of the Gambling Act into EveryMatrix Software Limited (operating licence no 039383-R-319384-021). This followed compliance activity which included examining its customer interaction framework.
Pursuant to section 118(2) Gambling Act 2005 (“the Act”), the Commission has determined to suspend the above operating licence insofar as it pertains to the operator’s ability to offer remote facilities for real event betting other than pool betting or betting on virtual events, and to operate a remote casino. We have not suspended the Licensee’s activities of manufacturing, supplying, installing or adapting gambling software.
The suspension of EveryMatrix Software Limited takes effect immediately.
We have instructed the operator that they may settle ante-post bets which have been placed prior to the suspension coming into force and facilitate customers’ accessing their accounts to withdraw funds.
We regret to inform you that, until further notice, EveryMatrix Software Ltd. cannot accept any further gambling activity from players from Great Britain on the following websites: www.bookee.co.uk, www.pwrbet.com, www.fantasino.com, www.playfrank.com, www.sportingindex.com, www.westcasino.com, www.dragonaraonline.com, www.jetbull.com, www.mrwin.com and www.casinomulti.com.
During this period EveryMatrix will continue to deliver a fair and safe experience to its players. All players will be able to access their accounts and withdraw any funds held in it at any time. Ante-post bets will be honoured, so if you have placed bets on future events these will be paid out as usual if they become winning bets.
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