iMovo enhances system with AI driven customer service platform
iMovo, a leader in Customer Experience Management (CEM) entered into a deal with DigitalGenius. The AI customer service platform will allow them to help organisations improve customer service operations, create new efficiencies, while also generating value and saving on expenditure.
The partnership between DigitalGenius and iMovo will see the two companies work with customers across several industries and markets, including iGaming, retail, utilities, financial services and the travel industry.
By combining iMovo’s deep expertise in CRM with DigitalGenius's AI platform, customers will be able to benefit from introducing AI to rapidly reduce costs and enhance the customer service system.
Pierre Mallia, Managing Director at iMovo commented, “Our partnership with DigitalGenius propels us into an exciting new area of technology and business. It brings to bear the strategy we laid out 3 years ago when we set AI as a business goal to provide a unique offering to our customers.
Mallia added, "We have a lot of experience working with organisations across several countries and we see a lot of scope in helping these organisations to innovate and move their customer service departments into the sphere of AI."
Dmitry Aksenov, CEO and Founder at DigitalGenius noted, "We're delighted to partner with iMovo to extend our leadership in AI-powered customer service automation to new customers and markets. Their platform and market expertise is a strong and exciting complement to the solutions we've built for our customers, and we look forward to a deep and fruitful partnership with iMovo."
iMovo specialises in Customer Experience Management (CEM), Business Intelligence (BI) Big Data Analytics, Workforce Management (WFM) and Artificial Intelligence (AI). Blending some of the most innovative technology solutions in the market with a formal advisory approach, iMovo enables organisations to build long-term value relationships with their customers resulting in consistent & profitable growth.
DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to back end systems.
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