Report highlights lessons in compliance for gambling operators
The UK Gambling Commission (UKGC) has released their latest Enforcement Report, detailing their operations so far and featuring hard-learnt lessons about compliance industry operators might do well to heed.
The report covers seven key disciplines relevant to the industry, namely: safer gambling, anti-money laundering, marketing and advertising, illegal activities, affordability, consumer protection and compliance. They are careful to highlight that while the cases feature examples of where the UKGC has had to crack down on operators, their intention is to provide guidance and leadership to strengthen the industry, with case studies providing useful lessons for gambling operators.
UKGC Chief Executive Neil McArthur stresses in the report’s forward that it should be seen as a “support tool which the industry can use and digest the lessons to be learned for the future.”
The report provides some interesting insights into the UKGC’s activities. In the 2018/19 regulatory year, the commission imposed £19.6 million ($24.9 million) in penalties. McArthur noted that this was an alarming number for the regulator, who wished that everyone could just take it a bit easier on the bad behaviour. He explained:
“As the report shows, we will be tough when we find operators bending the rules or failing to meet our expectations, but we also want to try and minimise the need for such action by providing advice, a programme of support material and compliance activity to help operators get things right in the first place.’’